Q1: How can I customize a specific ring or Tasbeeh size?
A: You can select your size directly on the product page before ordering. If you need a custom size that is not listed, please place your order and immediately contact our support team at info@zeewar.shop with your order number and exact measurements.
Q2: Are your gemstones natural and authentic?
A: Yes, all our gemstones are 100% natural and authentic. We source them carefully, and if any specific item comes with a lab certificate, it will be clearly mentioned in the product description and shipped along with your order.
Q3: How long will it take to deliver my order?
A: Delivery timelines depend on your location. Standard delivery within Pakistan usually takes 3 to 5 business days. For customized jewelry pieces, it may take an additional 2-3 days for preparation.
Q4: Can I track my package?
A: Absolutely! Once your order is dispatched, you will receive a tracking number via email/SMS. You can instantly track your parcel using the "Track My Order" page directly on our website.
Q5: What is your return policy for rings and gemstones?
A: We offer a 7-day return policy for unused and unaltered products in their original packaging. Please note that custom-made jewelry or resized rings cannot be returned or exchanged.